Shipping policy
At Bird Haven, we offer FREE shipping on orders over $75 - after discounts in the United States! Every package we send is packed with care—just like the birdhouses and feeders we make—and we’re committed to getting your order to you as swiftly and smoothly as possible.
Order Processing Times
Please allow 1–3 business days for us to prepare and dispatch your order after it's placed. An order is considered "dispatched" once it has been handed off to our shipping carrier and is on its way to you.
During busy seasons and holidays, processing may take a little longer—up to 7 business days. We appreciate your patience during these times.
Estimated Shipping Times
Shipping times refer to the time it takes for your package to travel after it’s been dispatched. This varies depending on your location:
United States: 3-5 business days
Canada: 4-10 business days
Australia: 8-20 business days
New Zealand: 8-20 business days
🌍 Rest of the World: 10-20 business days
Please note that customs processing, peak periods, and carrier delays may impact the timing and tracking of your shipment—especially for international orders.
Order Changes & Accurate Shipping Details
It’s important to make sure your shipping information is complete and accurate at checkout to avoid any delays.
If we detect a potential issue with your address, our team will reach out via e-mail within 2 business days to confirm. If we don’t hear back within that time, we may need to cancel the order.
Need to make a change?
Just email us at support@birdhaven.com within 3 hours of placing your order. We’ll do our best to make the update, though we can’t guarantee changes once processing has begun.
Delayed Delivery
We know you’re excited to receive your Bird Haven order, and we work hard to ship it quickly. Still, delays can sometimes happen due to factors beyond our control—such as:
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Carrier delays
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Weather or transportation disruptions
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Customs processing
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Product availability or address verification issues
We’ll notify you if we encounter any delays with your order, and we’ll do everything we can to get it to you as soon as possible. However, Bird Haven is not liable for delivery delays caused by third-party couriers or external events.
Lost or Stolen Packages
Once your package is with the courier, we can’t control what happens during transit—but we’re still here to help.
If your package is lost or stolen, please:
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Contact the courier to file a claim
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E-mail us at support@birdhaven.com so we can assist and follow up on your behalf
While Bird Haven does not provide refunds for lost or stolen packages, we may offer a replacement depending on the situation. In some cases, a police report may be needed to proceed with claims.
Shipping Policy Changes
Bird Haven may update or modify this Shipping Policy at any time without prior notice. By placing an order, you agree to the terms of the most current version of this policy.
We recommend reviewing this page from time to time, especially before placing an order. If you have any questions, feel free to reach out to us at support@birdhaven.com.
From our family to yours—thank you for choosing Bird Haven
We're always here to help your birding journey take flight.
At Bird Haven, we believe your backyard should be a place of peace, beauty, and connection with nature. We’re a family-run business creating birdhouses and feeders crafted from durable, eco-friendly poly lumber. Products designed by real bird lovers and built to last for years; not seasons. Whether you're a passionate birder or simply want to invite more joy into your space, we're here to help you create your own backyard Bird Haven.
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